Hi there! I’m Kristen.
I’m a senior leader in web and user experience who designs digital ecosystems, builds high-performing teams, and advocates relentlessly for the people those systems serve.
My work lives at the intersection of strategy, user experience, and organizational change. I specialize in designing not just interfaces, but the systems, teams, and operating models that make great digital experiences possible at scale.
Over the past decade, I’ve partnered with executive leadership, marketing, IT, and product teams to modernize enterprise web platforms, build UX and CX capabilities from the ground up, and guide organizations through moments of transformation.
I believe the best digital work happens when clarity, trust, and shared ownership are built into the process. That belief shapes how I lead teams, collaborate with stakeholders, and approach every problem, whether the work is highly visible or quietly foundational.
