This patient engagement and education app is serving as the logistical pilot to an upcoming implementation for Epic's Bedside app. The original ask for this project was to integrate legacy and new data systems into a tablet interface. This was meant to test the logistics and usage of providing education and brand engagement to specific inpatient units inside UCLA Health. The idea being that this would give staff the experience needed to efficiently wipe data between incoming patients, gather analytics about usage, and gain insights to better transition into a fully integrated experience when Bedside launches.

Process:

STRATEGY AND COLLABORATION - The project required the collaboration of multiple internal teams on an ongoing basis. I was brought into the process about mid-way through to work out the app requirements, UI, and build the iPad pilot in a mobile app development platform (MADP). I met with the various teams many times, and went through multiple iterations of the interface to ensure that the asks for the project and the UCLA Health brand were perfectly aligned. 

WIREFRAMES AND PROTOTYPING - For this particular project, I created hand drawn digital wireframes initially. Meeting with the various teams to ideate on features sets allowed us to eliminate unnecessary or inefficient user stories before actually designing out the user interface. Once we had the flow of the app down I created fully graphical wireframes, which led to additional ideation from the teams. We ended up going through 2 versions of the user interface, and the design was stronger with the feedback. 

PROJECT MANAGEMENT AND DELIVERY - The app was built out, per the technical requirements and design, and submitted to Apple as an Enterprise app, meaning that it is not in the public app store. Everyone was very excited to get the prototype into the test units!

KEY LEARNINGS:

This project did not move quickly enough to get the prototype into the test units with ample time before the Bedside project was completed. If anything we learned that to get real results, our process would need to be leaner.